My family loves Fire on the Mountain. And what’s not to love? Tasty wings in a variety of sauces, onion rings to die for, sweet potato fries, local beers on tap…mmmm.
In fact, my teenage son likes it so much that he requested his Last Supper (pre-tonsillectomy, that is) at the E. Burnside location of FOTM. We ordered our usual - 36 wings (For three people? No, we don’t eat them all there. Yes, the leftovers are gone in less than 24 hours. See, I have the human vacuum cleaner [aka growing teenage boy] living with me, so ALL leftovers disappear in 24 hours, okay?) - and settled in for a rousing game of ‘let’s watch Mom spank the kids at answering Trivial Pursuit questions ’cause they’re all from her old and decrepit era’ while we waited for our food.
I managed to use ‘Richard Nixon!’ as an answer five times over when we realized that we still hadn’t received our wings (although the onion ring appetizer was long gone by now.)
Turns out our order had gotten lost - so after profuse apologies and offers to get us other food while we waited, they insisted on comping us another 36 wings “next time you’re in.”
Now that the kid’s throat is healed and Mom’s officially On Vacation (Oregon Coast, here we come tomorrow morning - just in time for the Storm of the Year, ugh…), I figured it was time to cash in the comp, so ordered wings to go - plus some sweet potato fries while I was at it this time.
When I showed up to grab the order, they refused to take my card - instead, they insisted that I take the fries gratis as well. And they refused to even let me leave a tip.
Of course, I refused to listen to that refusal - I worked in restaurants for too long & know to leave a tip based on the total amount of what I would have paid, so dropped a five spot in the tip bucket anyway. (You know to do this too when you’re using a coupon or getting a discount - right? RIGHT?)
Fire on the Mountain gets the customer service Gold Medal for the week. And, not coincidentally, FOTM just won a customer for life.
Funny how that works, isn’t it…?
{ 8 comments… read them below or add one }
So you give free advertising for a place that has paid you off, and then you tell US how we’re supposed to act? I’m never letting my children near this website.
Somehow, Mr. Douchebag, (love how that lyrically rolls off my keyboard!) I doubt you were planning on letting your oh-so-impressionable Douchebag offspring near our humble abode anyway…!
@Daniel Day Douchebag - Wow, high and mighty much. Betsy was talking about how a company made good on their screw up. Do you know how many places in town wouldn’t have done a thing for the delay? Many.
But it’s good you’re taking an active role in your parenting and forbidding your kids from reading ‘Our PDX Network’…Such egregious infractions of your obvious bastardized moralistic views on blog posts.
So, DDD doesn’t complain when we’re posting on late night porn shop escapades, doesn’t quit in a huff in when the ‘babies in bars’ war is raging, but is so offended that YOU DARE RECOMMEND A RESTAURANT that his kids are forbidden to visit?
To quote Graham Chapman et al., “Lucky we didn’t say anything about the dirty knife!”
Does recommending Doner Kebab make me a Nazi?
Wow. Back to the OP. I love Fire on the Mountain! It makes my mouth water just to think about it.
Man that is great to read. Very well handled by the FOTM crew. Benefits both the customer and the company by having you return for a redemption in service. I love the Burnside location because beyond the food my 2.5 Y/O daughter can dance on the stage while we eat & drink.
FOTM on Burnside is the only place I’ve been where the server asks if she can bring my dog some water. I love the place, and the fried Twinkies are out of this world.